Refund & Return Policy
Refund & Return Policy
Our return policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
For health and hygiene reasons, certain products cannot be returned once opened or used. This includes products intended for personal or intimate use and certain health and personal-care products.
Other non-returnable items may include:
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Gift cards
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Downloadable software
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Certain health and personal-care products
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Items that have been opened or used
Partial Refunds
In certain situations, only partial refunds may be granted, including:
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Items that are not in their original condition
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Items that are damaged or missing parts for reasons not caused by our error
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Items returned more than 14 days after delivery
Refunds
Once we receive and inspect your returned item, we will send you an email confirming that we have received it. We will also notify you whether your refund request has been approved or rejected.
If your request is approved, your refund will be processed and automatically credited to your original payment method within a certain number of business days.
Please note that processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund yet, please:
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Check your bank account again.
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Contact your credit card company, as it may take some time for the refund to appear.
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Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at:
Sale Items
Only regularly priced items are eligible for a refund. Unfortunately, sale or discounted items are not refundable, unless otherwise required by applicable law.
Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need to exchange a defective or damaged item for the same product, please contact us at:
Please send the item to:
24 Southview Crescent
Ottawa, ON K2E 5R3
Canada
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves first, the refund will be issued to the gift giver, who will be notified of the return.
Shipping
To return a product, please mail it to:
24 Southview Crescent
Ottawa, ON K2E 5R3
Canada
You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you can vary.
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us at: